PROCESSING TIME

Processing time for all ready to wear designs is 2 business days.
Business days are Monday - Friday.
Processing time for all Made to Order designs is 2 to 3 weeks depending on the design.
Every garment has a specific estimated time, written in the description box.
 

DELIVERY TIME

Once shipped, delivery will take 1-4 business days depending on your location and the shipping option you choose at checkout.
OUR SHIPPING CARRIER IS USPS
-Shipping options are as follows -
1 business day (overnight)
2 - 3 business days (Priority Mail)
ALL PACKAGES REQUIRE A SIGNATURE FOR DELIVERY.

Once shipped you will automatically receive an email with the tracking information.

The Kingdom Fashion is not responsible for packages once they are shipped.

If you have any shipping issues you should contact USPS directly.

USPS

1-800-275-7777

https://www.usps.com

If your package is returned for any reason, the customer will be responsible for the reshipping fee.

 

RETURN & EXCHANGE POLICY

 

RETURNS

PLEASE READ THE FULL POLICY BEFORE SUBMITTING A RETURN OR EXCHANGE REQUEST.

 

What items are returnable?

Cocktail dresses, Evening gowns within 5 days of the delivery date. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

The following items are excluded and cannot be returned:

• Rhinestone and Applique Dresses

• Formal Gowns

• Worn items

• Items with scents, deodorant, and signs of wear.

•Shipping fees

 

How many days do I have to make a return?

You have 5 business days from the delivery date to submit your return request.

Once your request is submitted, we must receive your order back within 7 business days

Can I get my money back?

For all returns we issue store credit only. Refunds are not available. Sale items cannot be returned.   

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. 

There is a $25 restocking fee.


How soon will I receive my store credit?

Once we have received your return please allow up to 2-3 business days for your store credit to be issued. It will be sent directly to you via email.

 

How do I make a return?

To make a return submit your return request with your email address and order number to thekingdomfashion@gmail.com

 

EXCHANGES

Exchanges will follow the same policy as returns, you may use your store credit to apply towards your exchange .


Still have questions? Email us at thekingdomfashion@gmail.com with  your full name, order number and we will get back to you shortly.

 By making a purchase on www.thekingdomfashion.com,  you agree to this return policy.

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